Shipping & Delivery

At Velorapot, we aim to provide clear and reliable shipping information so you know what to expect when placing an order. Because our products are made to order, please allow time for both production and shipping.

Shipping Destinations

We currently ship within the contiguous United States.

At this time, we do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

How much is shipping?

We offer Free Standard Shipping on all orders shipped within the contiguous United States.

Standard Shipping

Shipping Cost: Free
Transit Time: 8–10 business days

How long does it take to receive my order?

Because our products are made to order, orders typically require 7–9 business days for production before shipment.

After production is completed:

Standard Shipping: 8–10 business days

This means the estimated total time from placing your order to delivery is generally:

Standard Shipping: approximately 15–19 business days

These timeframes are estimates and are not guaranteed delivery dates.

Production and delivery times may be affected by holidays, peak seasons, high order volumes, weather conditions, carrier delays, or other circumstances outside our reasonable control.

Order Processing and Quality Inspection

All customized and made-to-order products go through a quality inspection before shipment.

If we identify a production or quality issue that requires an item to be corrected or remade, additional processing time may be required.

We will make reasonable efforts to ensure that your order meets our quality standards before it is shipped.

How will I know when my order has shipped?

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow 24–48 hours after receiving your shipping confirmation email for tracking information to update.

You can use the tracking information provided to follow the progress of your shipment.

Shipping Carriers

Depending on the destination and availability, orders may be shipped through carriers such as USPS, UPS, FedEx, or DHL.

The carrier used for a particular order may vary.

Incorrect or Incomplete Shipping Addresses

Please carefully review your shipping address before completing your order.

If you notice an error in your shipping address after placing your order, please contact us at [email protected] as soon as possible. We will do our best to update the address if your order has not yet shipped.

If a package cannot be delivered because of an incorrect or incomplete shipping address provided by the customer and the package is returned or requires re-delivery, an additional $25 re-delivery fee may apply.

Additional shipping charges resulting from an incorrect or incomplete customer-provided address are the responsibility of the customer.

Lost Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first:

• Check around your mailbox, front door, and other delivery areas.
• Check with household members or neighbors who may have received the package.
• Review your tracking information for delivery notes or updates.
• Contact the shipping carrier if additional delivery information is available.

If you are still unable to locate your package, please contact us at [email protected] within 7 business days of the delivery date.

Please provide your order number and tracking information so we can review the shipment and assist you with the next steps.

If your package has not been marked as delivered but tracking has stopped updating or the shipment appears to be delayed, please contact us so we can help review the shipment status.

Missing Items

If one or more items are missing from your package, please contact us at [email protected] within 7 business days of the delivery date.

Please provide your order number and details of the missing item(s). We will review your order and shipment information and assist you with the appropriate resolution.

For product defects, customization errors, or other product-related issues, please refer to our Return & Refund Policy.

Delivery Delays

Estimated production and shipping times are provided as general guidelines.

Delivery may occasionally be delayed due to weather conditions, holidays, peak shipping periods, carrier disruptions, or other circumstances outside our reasonable control.

If your tracking information has not updated as expected, please contact us and we will assist you in reviewing the shipment status.

Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact us through our Contact Us page or email:

[email protected]

Our customer service team will respond within 24 hours during business days.