Return & Refund Policy

At Velorapot, we are committed to providing high-quality customized products and reliable customer service. Since our products are made to order based on customer requirements, we carefully review and produce each order according to the customization details provided.

If there is an issue with your order, please contact us within 30 days of receiving it. We will review the issue and assist you with an appropriate resolution.

Our Guarantee

If your order contains items that are:

• Damaged or have a verified manufacturing defect

Printed or embroidered significantly differently from the customization details submitted with your order; or

• Incorrect products or incorrect customization details due to an error on our part

we will provide a replacement or issue a full or partial refund depending on the nature and extent of the issue.

If we are unable to reproduce or correct the affected item(s), we will refund the amount paid for the affected item(s).

For orders containing multiple items, refunds or replacements will apply only to the verified affected item(s). The entire order will not be eligible for a full refund or replacement unless the issue affects a substantial portion of the order.

Customer-Provided Information

Because our products are made according to the customization information submitted with each order, we are unable to provide refunds or replacements for errors in information provided by the customer, including incorrect names, numbers, sizes, colors, logos, or other customization details.

Please carefully review all customization information before placing your order.

If you notice an error after placing your order, please contact us as soon as possible. We will try to assist you if production has not yet started.

Cancellations

The price of each personalized item includes a $20 customization fee.

If you would like to cancel your order, please contact us as soon as possible with your order number and cancellation reason. We will check the production status of your order.

If your order has not yet entered production, you may cancel it for a full refund.

Once production has started, the $20 customization fee per item becomes non-refundable and will be deducted from any approved cancellation refund. This is not an additional charge; the customization fee is already included in the original price of the item.

Depending on how far your order has progressed in production, cancellation may no longer be possible. If production has progressed to a stage where the order cannot be canceled, we will notify you accordingly.

Blank Jerseys

Blank jerseys are made to order using the same production process as our personalized products. Even without a custom name, number, or logo, each blank jersey is produced after an order is placed.

Therefore, blank jerseys are subject to the same return, refund, and cancellation conditions as other made-to-order products.

This does not affect refunds or replacements for verified manufacturing defects, damaged items, incorrect products, or errors caused by us.

Refund Processing

Approved refunds will be calculated based on the amount actually paid for the affected item(s), subject to any applicable non-refundable customization fee for cancellations after production has started.

Original shipping charges are non-refundable unless the refund is due to an incorrect or defective item caused by our error.

Once your refund has been processed, you will receive a confirmation email. Please allow 7–10 business days for the refund to appear in your account, depending on your payment provider and financial institution.

Important Information

Return or refund requests must be submitted within 30 days of receiving your order. Requests submitted after this period may not be accepted.

Our customized jerseys are independently designed and produced. They are not manufactured by, affiliated with, or officially associated with any professional sports brand, league, or manufacturer.

Velorapot reserves the right to update this policy from time to time. Any changes will be posted on this page and will apply to orders placed after the updated policy takes effect, unless otherwise required by applicable law.

If you have any questions regarding cancellations, returns, or refunds, please contact us through our Contact Us page or email:

[email protected]

Our customer service team will respond within 24 hours during business days.