Privacy Policy

Last updated: September 9, 2026

Velorapot operates this website and online store, including all related information, content, features, tools, products, customization services, and other services provided through the website (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, use our customization services, or communicate with us.

Velorapot is operated by:

Velora Commerce LLC

Business Address:

3530 Farm Hill Blvd Apt 12, Redwood City, CA 94061, United States

If there is a conflict between this Privacy Policy and our other policies, this Privacy Policy applies to matters related to the collection, use, and protection of personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term "personal information," we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect the following types of personal information:

Contact Information

Including:

• Name
• Billing address
• Shipping address
• Email address

Phone number. Payment Information

Including:

• Credit card information
• Debit card information
• Payment account information
• Transaction details

Payment confirmation information.

Payment information is processed securely through trusted payment providers and is not stored directly by Velorapot.

Account Information

If you create an account, we may collect:

• Username
• Password
• Account preferences

Account settings. Order and Transaction Information

Including:

• Products viewed or purchased
• Customization details
• Jersey names and numbers
• Design instructions
• Order history

Returns or exchanges. Communications

Information you provide when contacting us, including:

• Customer service inquiries
• Feedback

Questions regarding orders. Device and Usage Information

Including:

• IP address
• Browser information
• Device information
• Network information
• Website usage data

Cookies and similar technologies. How We Collect Personal Information

We may collect personal information from:

Information You Provide Directly

Such as when you:

• Create an account
• Place an order
• Submit customization information

Contact customer support. Automatically Collected Information

Through technologies such as:

• Cookies
• Analytics tools

Website tracking technologies. Service Providers

We may receive information from service providers that help us operate our business, including:

• Payment processors
• Shipping providers
• Website hosting providers
• Analytics providers

Customer service providers. How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

Including:

• Processing and fulfilling orders
• Producing customized products
• Managing payments
• Arranging shipping
• Providing customer support
• Managing accounts

Improving our website and services. Customization and Order Processing

We use submitted customization information, such as names, numbers, designs, and instructions, only for purposes related to:

• Producing your customized products
• Processing your order
• Quality inspection

Customer support. Marketing and Advertising

We may use your information for marketing and promotional purposes, including sending promotional emails when permitted by applicable law.

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in those emails.

Security and Fraud Prevention

We may use personal information to:

• Verify transactions
• Prevent fraud
• Protect our customers
• Maintain website security

Detect suspicious activity. Legal Compliance

We may use personal information to:

• Comply with applicable laws
• Respond to legal requests
• Protect our rights and property

Enforce our policies. How We Share Personal Information

We may share personal information with trusted third parties when necessary to provide our Services.

These parties may include:

Service Providers

Including:

• Shopify
• Payment processors
• Shipping carriers
• Fulfillment partners
• Analytics providers

Technology providers.

These providers only receive information necessary to perform services on our behalf.

Business and Marketing Partners

We may work with third-party services to help us analyze website performance, provide advertising services, and improve customer experiences.

Legal Requirements

We may disclose information when required by law or when necessary to:

• Respond to legal requests
• Protect our rights
• Prevent fraud

Protect the safety of our customers or others. Relationship With Shopify

Our online store is powered by Shopify.

Shopify processes personal information necessary to provide and improve the Services, including website hosting, payment processing, security, and related services.

Information submitted through our website may be processed by Shopify and other service providers located in different countries.

For more information about how Shopify handles personal information, please review Shopify's Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember customer preferences
• Improve website functionality
• Analyze website traffic
• Provide better shopping experiences

Support advertising and marketing activities.

You may manage cookie settings through your browser settings.

Third-Party Websites and Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Children's Privacy

Our Services are not intended for children under the age required by applicable laws.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us and we will take appropriate action.

Security and Retention of Information

We use reasonable security measures designed to protect personal information.

However, no online transmission or storage system can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to:

• Provide our Services
• Complete transactions
• Comply with legal obligations
• Resolve disputes

Enforce agreements. Your Rights and Choices

Depending on applicable laws, you may have rights regarding your personal information, including:

Right to Access

You may request information about the personal data we maintain about you.

Right to Delete

You may request deletion of your personal information, subject to legal requirements.

Right to Correct

You may request correction of inaccurate information.

Marketing Preferences

You may unsubscribe from promotional emails at any time.

We may still send transaction-related communications, including:

• Order confirmations
• Shipping updates

Customer service messages. International Data Transfers

Your personal information may be transferred, stored, or processed outside your country of residence.

We use appropriate safeguards when required by applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the "Last updated" date displayed at the beginning of this policy.

Your continued use of our Services after changes are posted means you acknowledge the updated Privacy Policy.

Contact Information

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

Velorapot

Operated by:

Velora Commerce LLC

Business Address:

3530 Farm Hill Blvd Apt 12, Redwood City, CA 94061, United States

Phone:

585-888-0002

Email:

[email protected]

End of Privacy Policy