Click on the "Choose File" button, select your logo file from your computer, and upload it.

Please note that we accept common image formats including JPG, JPEG, PNG, and vector formats such as EPS or AI. For the best customization result, please upload a clear, high-quality image.

Yes, you can upload your own logo or emblem on the product page. Please make sure you have the necessary rights or permission to use any uploaded designs.

Uploading copyrighted or trademarked content without authorization may violate intellectual property rights.

Yes, you can request this customization. Please contact us at [email protected] or leave a note with your order details, and our team will assist you with the customization process.

Yes, additional logo placements may be available depending on the product style and customization options.

Please contact us at [email protected] and provide your preferred logo placement details.

Yes, you can request a different font style for your customization.

Please provide your preferred font or style requirements, and our team will assist you if possible.

If you need a mockup before placing an order, please contact our customer service team and provide your product style, color, and customization details.

Our team will review your request and assist with a mockup when available.

Please contact us at [email protected] or submit your request through our Free Proofs (Mockup) Form.

A logo outline can be added to improve contrast and visibility between your logo and the product color.

If you need a specific outline color, please leave a note with your order details or contact us at [email protected].

Yes, multiple logo designs may be available within the same order depending on your customization requirements.

Please leave detailed instructions in your order notes or contact us at [email protected] with the logo placement information.

If you have any customization requirements for your order, please leave detailed instructions in the Order Note section, including font, color, mockup references, logo placement, or other special requests.

We only accept high-quality logo files to ensure the best production result. The recommended minimum resolution is 400px × 400px. For products with larger decoration areas, such as football hoodies, hockey jerseys, and jackets, higher-resolution files may be required.

Accepted file formats include GIF, JPG, JPEG, PNG, and vector formats such as EPS, AI, and CDR.

Please note that low-resolution images may affect the final production quality. Our designers may adjust the file to improve clarity and production compatibility when necessary. Additional preparation time may be required for complex logo adjustments.

After you upload your logo, our design team will review the file and make necessary adjustments to achieve the best possible production result.

If you have any concerns about the logo appearance or customization result, please contact our customer service team. We will work with you to review the issue and provide assistance.

You can contact us at [email protected], call 585-888-0002, or reach us through online chat.

Customer service hours:

Monday - Friday, 9:00 AM - 6:00 PM (Pacific Time)

The product mock-up is provided to help you preview your customized apparel before production. Please note that the final product may have slight differences due to production processes, material characteristics, and placement adjustments.

Decoration positions, colors, and sizing may vary slightly from the preview image, while our production team will always make every effort to match your approved design as closely as possible.

Small differences between the mock-up and the final product should not be considered production defects.

If you want to change colors, add logos, or customize fonts for your design, please contact us through online chat, call 585-888-0002, or email us at [email protected].

Our customer service team will be happy to assist you with your customization needs.

We take customer privacy seriously and protect the designs and information you provide to us.

Your submitted designs are used only for processing your order, producing your customized products, and providing related services.

If you have any questions regarding your design rights or copyright concerns, please contact us at [email protected].

We normally place custom information such as names, numbers, and logos according to standard production guidelines to achieve the best appearance.

For longer names, special fonts, or unique customization requests, the placement may be adjusted slightly to ensure the best overall result.

If you have specific placement requirements, please leave a note when placing your order or contact our customer service team before production.

The best way to get a quote is by visiting our Bulk Ordering Page.

Simply fill out the request form, and our customer service team will contact you with a quotation within 24 hours.

For special requests or questions, please email us at [email protected] or call 585-888-0002.

Customer service hours:

Monday - Friday, 9:00 AM - 6:00 PM (Pacific Time).

Depending on the size of your order, additional discounts may be available.

Please see our current bulk-order discounts below:

For orders of 100 items or more, additional discounts may be available. Please contact us with your product requirements and quantity for a custom quote.

Yes. We offer bulk pricing for larger orders. Discounts may vary depending on the product, quantity, and customization requirements. Please contact us with your order details, and our team will provide you with pricing information.

Visit our Coupons page to view our latest discounts and promotions. You can also subscribe to our email newsletter to receive updates about new offers and special promotions.

Browse the categories on our homepage or use the navigation menu to find the type of jersey you're looking for. Select a category to view the available subcategories, then choose a product to see its details and customization options.

After selecting the product you want, choose the available options such as gender, size, name, number, and logo. Once you have completed your customization, click “Add to Cart.”

Review the items in your cart and apply a coupon or discount code if you have one. When you're ready, proceed to checkout and enter your contact, shipping, and billing information.

Choose from the available payment methods shown at checkout and complete your payment. After your order is placed, please keep your order confirmation for future reference.

Yes. If you have a jersey design in mind that you can't find on our website, please contact us and tell us about your idea. Our team can discuss your customization requirements and provide a design mock-up and price quote based on your request.

We focus on quality, comfort, and durability when selecting and developing our custom apparel. Each product is made with materials selected for its intended use and designed to provide a comfortable fit. Please refer to the individual product page for specific material, sizing, and product details.

We have no minimum order quantity for our products. You can order a single item or multiple items based on your needs.

Please check your spam or junk folder first, as order confirmation emails may occasionally be filtered there. Also, make sure the email address provided with your order is correct.

If you still haven't received an order confirmation or a reply from us, please contact our customer support team for assistance.

Yes, you can purchase blank jerseys without names or numbers.

Please select the blank customization option when placing your order.

Please note that customized or processed blank products may not be eligible for return or refund if they have been modified from their original condition. Please refer to our Return & Refund Policy for more information.

If you choose “Stitched” or “Print” when placing an order but do not provide any customization details (such as name, number, or logo), your order will be processed as a blank version automatically.

You will receive the product in the corresponding color and design without any customized information (no name, number, or logo).

Yes. Our blank jerseys are made to order using the same production process as our personalized products. Even without a custom name, number, or logo, each blank jersey is produced after an order is placed.

Therefore, blank jerseys are subject to the same return, refund, and cancellation conditions as other made-to-order products. Please refer to our Return & Refund Policy for complete details.

Minor wrinkles may occur during shipping. Lay the sleeves flat on a clean surface and gently smooth the wrinkled areas.

If ironing is necessary, use a low heat setting and place a clean cloth between the iron and the sleeve. Avoid applying excessive heat or holding the iron in one place for an extended period.

Always follow the care instructions provided with the product.

For light dirt or stains, gently wipe the surface with a soft, damp cloth. Avoid soaking the material or using harsh cleaning products.

Allow the sleeves to air dry naturally and keep them away from direct heat. For best results, follow the care instructions provided with your product.

The easiest way to check your order status is to log in to your account or use our Track Order page.

You can also check your order status through the following methods:

Order History: If you created an account, log in to view your order history and current order status.

Order and Shipping Confirmation Emails: After placing your order, you will receive an order confirmation email. Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation email.

Customer Service: If you have questions about your order, please contact us at [email protected]. Our customer service team will assist you as soon as possible.

If you need to change your customization details, size, color, shipping information, or other order information, please contact us as soon as possible.

If production has not yet started, we will do our best to accommodate your requested changes.

Once production has started, changes to customized products may no longer be possible.

Please carefully review all order and customization information before completing your purchase.

If your tracking information shows that your package has been delivered but you cannot locate it, please first:

• Check around your mailbox, front door, or other delivery areas.
• Check with household members or neighbors who may have received the package.
• Review the tracking information for any delivery notes or updates.
• Contact the carrier if additional delivery information is available.

If you are still unable to locate your package, please contact us at [email protected] within 7 business days of the delivery date. Please provide your order number and tracking information so we can review the shipment and assist you with the next steps.

If your package has not been marked as delivered and the tracking information has not updated as expected, please contact us so we can help review the shipment status.

If one or more items are missing from your package, please contact us at [email protected] within 7 business days of the delivery date.

Please provide your order number and details of the missing item(s). We will review your order and shipment information and assist you with the appropriate resolution.

At Velorapot, we are committed to providing reliable custom sports apparel and responsive customer service.

We provide clear product information, customization options, shipping details, and return and refund policies so you can review important information before placing your order.

Payments are securely processed through the payment methods available at checkout. If there is an issue with your order due to an error on our part, please contact our customer service team. We will review the issue and assist you in accordance with our Return & Refund Policy.

No. We do not charge hidden fees. Any applicable product costs, customization charges, shipping fees, discounts, and taxes will be displayed during checkout before you complete your purchase.

The final order total will be shown for your review before payment is submitted.

To make sure you're shopping with Velorapot, always check that you are visiting our official website:

velorapot.com

Before placing an order, confirm that the website address is correct and that your browser shows a secure HTTPS connection.

You can also verify the contact information displayed on our Contact Us page. If you have any questions about whether you are visiting the correct website, please contact us at [email protected] before placing your order.

For your security, avoid entering payment or personal information on websites that use a different domain while claiming to represent Velorapot.

Our jerseys are produced in a range of sizes, and minor variations in the appearance or placement of design elements may occur due to size differences, pattern scaling, materials, and the production process.

We work to ensure that each product is produced according to the customization details submitted with your order. Minor variations that naturally result from sizing or production are not considered defects.

If you receive an item with a significant difference from the customization details submitted with your order, please contact us in accordance with our Return & Refund Policy.

We accept a variety of secure payment methods, including Apple Pay, Google Pay, Visa, and Mastercard.

Available payment options may vary depending on your order and will be displayed at checkout before you complete your purchase.

Velorapot only charges the amount shown in your final order total at checkout.

In some cases, your bank or payment provider may apply additional charges, such as currency conversion or international transaction fees. These charges are determined by your financial institution or payment provider and are not collected by Velorapot.

If you believe you were charged an incorrect amount by us, please contact us at [email protected] with your order number so we can review the transaction.

If you believe you were charged twice for the same order, please contact us at [email protected] and provide your order number and relevant payment details.

Our customer service team will review the transaction and assist you with the appropriate resolution.

For some customized jerseys, your order information may display the jersey and its customization details separately. This helps us accurately process the name, number, logo, or other customization options associated with your jersey.

These entries are part of the same customized product and do not mean that you have been charged for two jerseys.

Please carefully review your shipping address before completing your order.

If you notice an error in your shipping address after placing your order, please contact us at [email protected] as soon as possible. We will do our best to update the address if your order has not yet shipped.

If a package cannot be delivered due to an incorrect or incomplete shipping address provided by the customer and the package is returned or requires re-delivery, an additional $25 re-delivery fee may apply.

Additional shipping charges resulting from an incorrect or incomplete customer-provided address are the responsibility of the customer.

To help protect our customers and prevent unauthorized transactions, some orders may be selected for additional review.

Being selected for review does not necessarily mean that there is a problem with your order. In some cases, we may need to verify certain order or payment information before processing the order.

If additional information is required, our customer service team will contact you using the contact information provided with your order. Please follow the instructions in the message and provide only the information specifically requested.

If you have questions about an order under review, please contact us at [email protected].

This link is used to collect an additional payment that has been agreed upon between the customer and our customer service team.

It is not intended for purchasing a standalone product and should only be used after receiving payment instructions from Velorapot.

The $1 price represents one payment unit and does not represent the price of a standalone product.

If instructed by our customer service team, select the quantity that corresponds to the payment amount confirmed with you.

For example, if the confirmed additional payment is $25, you may be instructed to select a quantity of 25.

Our customer service team will confirm the exact amount you need to pay before directing you to the Special Payment Link.

Please verify the payment amount and instructions before completing your payment. Do not make a payment if you have not received instructions from our customer service team.

Discount codes and promotional offers do not apply to Special Payment Link transactions unless otherwise stated by our customer service team.

If you are unsure about the amount, purpose, or instructions for a Special Payment Link, please do not complete the payment until you have confirmed the details with us.

Contact our customer service team at [email protected] for assistance.

Yes. Velorapot respects your privacy and takes reasonable measures to protect your personal information.

We collect and use personal information as necessary to process orders, provide customer service, facilitate payments and delivery, improve our services, maintain security, and communicate with you where permitted.

We do not sell your personal information. Information may be shared with trusted service providers, such as payment processors and shipping carriers, when necessary to provide our services.

For more information about how we collect, use, and protect your information, please review our Privacy Policy.

We take the security of your payment information seriously. Our website uses secure HTTPS connections to help protect information transmitted during checkout.

Payments are processed through the secure payment methods available at checkout. Payment information is handled in accordance with the security practices of the applicable payment provider.

If you notice any unusual activity related to your payment, please contact your payment provider and our customer service team at [email protected] for assistance.

We recommend inspecting your order after delivery. Please check the product condition, customization details, printing or embroidery, colors, size, and overall accuracy before wearing, washing, or using the item.

If you notice any damage, manufacturing defect, or customization error, please contact us as soon as possible so we can review the issue.

Return or refund requests for product-related issues must be submitted within 30 days of receiving your order. Please refer to our Return & Refund Policy for complete details.

For lost packages or missing items, please refer to our Shipping & Delivery Policy, as different reporting timeframes may apply.

Please contact us as soon as possible if you notice any of the following issues after receiving your order:

• Product damage, such as tears, broken stitching, or other defects
• Significant color discrepancies
• Stains or contamination
• Printing or embroidery defects
• Incorrect items or incorrect customization details
• Other verified manufacturing issues

Please provide your order number and relevant details about the issue so our customer service team can review your request.

For product-related return or refund requests, please contact us within 30 days of receiving your order, as specified in our Return & Refund Policy.

Contacting us promptly helps us review the condition of the product and determine the appropriate resolution.

If you notice a potential defect, damage, or customization error, we recommend contacting us before wearing, washing, altering, or extensively using the item whenever possible.

Product-related return or refund requests must be submitted within 30 days of receiving your order. Eligibility for a replacement or refund will be determined based on the nature of the issue and the conditions described in our Return & Refund Policy.

If you notice an issue after wearing or using the item, please contact us at [email protected] and provide your order number and details of the issue.

We will review the circumstances and determine whether the issue is related to a manufacturing defect, customization error, or normal wear and use.

Normal wear, damage caused by improper use, washing, alteration, or customer handling is generally not considered a manufacturing defect. However, verified manufacturing defects or errors caused by us will be reviewed in accordance with our Return & Refund Policy.

Product-related return or refund requests must be submitted within 30 days of receiving your order.

When contacting us about a product-related issue, please provide:

• Your order number
• Clear photos or videos showing the issue
• A brief description of the problem

Our customer service team will review the information provided and assist you with the appropriate next steps.

Product-related return or refund requests must be submitted within 30 days of receiving your order. Please refer to our Return & Refund Policy for complete details.

Yes. Contacting us as soon as possible can help our team review the issue more efficiently.

Early communication allows us to:

• Review and verify the issue;
• Check relevant order and production information;
• Coordinate with production or shipping providers when necessary; and
• Determine the appropriate resolution.

We recommend contacting us promptly if you notice an issue with your order. Product-related return or refund requests must be submitted within 30 days of receiving your order.

If you would like to cancel your order, please contact us as soon as possible with your order number and cancellation reason. We will check the current production status of your order.

If your order has not yet entered production, you may cancel it for a full refund.

Once production has started, the $20 customization fee per item becomes non-refundable and will be deducted from any approved cancellation refund. This is not an additional charge; the customization fee is already included in the original price of the item.

Depending on how far your order has progressed in production, cancellation may no longer be possible.

Please refer to our Return & Refund Policy for complete cancellation and refund details.

Because our products are made to order, returns and exchanges are generally not accepted for reasons such as a change of mind or errors in customization information provided by the customer.

However, if your order arrives damaged, has a verified manufacturing defect, contains an incorrect item, or has a significant customization error caused by us, please contact us within 30 days of receiving your order.

Depending on the issue, we may provide a replacement or issue a full or partial refund in accordance with our Return & Refund Policy.

For complete eligibility and cancellation details, please refer to our Return & Refund Policy or contact us at [email protected].

Once a refund has been approved and processed, it will be issued to the original payment method.

Please allow 7–10 business days for the refund to appear in your account, depending on your payment provider and financial institution.

If you have not received your refund after this period, please contact us at [email protected] so we can assist you.

If you receive an item that is damaged, defective, incorrectly customized due to our error, or significantly different from the customization details submitted with your order, please contact us at [email protected] within 30 days of receiving your order.

Please provide your order number, a brief description of the issue, and clear photos or videos showing the problem. Our customer service team will review the information and assist you with the appropriate resolution.

Depending on the nature of the issue, we may offer a replacement or a full or partial refund. If we are unable to reproduce or correct the affected item, we will refund the amount paid for the affected item.

Please do not return an item unless our customer service team provides return instructions.

For complete details, please refer to our Return & Refund Policy.

No. We do not accept returns or provide refunds for blank products that have been processed, altered, customized, or otherwise modified from their original condition after delivery.

However, if the blank product arrived with a verified manufacturing defect, was damaged upon arrival, or was incorrect due to an error on our part, please contact us within 30 days of receiving your order.

Please refer to our Return & Refund Policy for complete details.

We currently ship within the contiguous United States and offer Free Standard Shipping on all orders.

At this time, we do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.

Estimated Delivery Time = Production Time + Shipping Time

Production Time:

7–9 business days

Standard Shipping:

Free 8–10 business days after production

Estimated Total Delivery Time:

Approximately 15–19 business days

Please note that shipping time begins after production is completed. Production and delivery times may occasionally be affected by holidays, peak seasons, weather conditions, carrier delays, or other circumstances outside our reasonable control.

For complete shipping information, please review our Shipping & Delivery Policy.

Because our products are made to order, orders typically require 7–9 business days for production before shipment.

Production time is separate from shipping transit time. Shipping transit time begins after production is completed.

During holidays, peak seasons, or periods of high order volume, production may occasionally require additional time.

Because our products are customized, each order requires production time before shipment.

Production Time:

7–9 business days

After production is completed, the estimated shipping time is:

Standard Shipping:

8–10 business days — Free

Estimated Total Delivery Time:

Approximately 15–19 business days, including production and shipping.

Please note that shipping transit time begins after production is completed. The 7–9 business day production time is required for customized products.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

At this time, we only ship within the contiguous United States.

We currently do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or international destinations.

We may expand our shipping destinations in the future. Please check our Shipping & Delivery Policy for the latest shipping information.

If you need to change your shipping address, please contact us at [email protected] as soon as possible.

We will do our best to update the shipping address if your order has not yet shipped. However, once an order has been shipped, we may not be able to change or redirect the delivery address.

Please carefully review your shipping information before completing your order.

If a package cannot be delivered due to an incorrect or incomplete shipping address provided by the customer, additional re-delivery charges may apply.

Applicable taxes, if any, will be determined based on your order and applicable tax requirements.

Because we currently ship only within the contiguous United States, international import duties, customs fees, and VAT generally do not apply to orders placed under our current shipping policy.

Any applicable charges will be displayed or handled as required during the ordering process.

Each customized product is made specifically for your order. Unlike ready-made products, customized items require additional time for production, customization, quality inspection, and packaging before shipment.

Our typical production time is 7–9 business days. Once production is completed, your order will be shipped according to the shipping method selected at checkout.

We appreciate your patience while we prepare and inspect your customized order to ensure it meets our quality standards.

You can check the status of your order in the following ways:

• Your Account: Log in to your Velorapot account to view your order status and available tracking information.
• Shipping Confirmation Email: Once your order has shipped, we will send you a shipping confirmation email with tracking information.
• Customer Service: If you have questions about your order status, please contact us at [email protected] and provide your order number or the email address associated with your order.

Please allow 24–48 hours after receiving your shipping confirmation email for tracking information to update.

In some cases, an order may be shipped in more than one package. This may occur due to the number of items ordered, production arrangements, packaging requirements, or other fulfillment considerations.

Packages from the same order may be shipped at different times and may have separate tracking numbers.

If your order is shipped in multiple packages, you will not be charged additional shipping fees solely because your order was divided into multiple shipments.

If you have received part of your order and are unsure about the remaining items, please check your shipping confirmation and tracking information or contact us at [email protected] for assistance.

If your package appears damaged upon delivery, please accept the package when possible and inspect the contents carefully.

If the packaging or product is damaged, please:

• Take clear photos or videos of the damaged packaging and affected item(s).
• Keep the original packaging and shipping materials until the issue has been reviewed.
• Contact us at [email protected] and provide your order number, a description of the issue, and supporting photos or videos.

This information will help our customer service team review the issue and determine the appropriate resolution.

For product-related damage or defects, return or refund requests must be submitted within 30 days of receiving your order. Please refer to our Return & Refund Policy for complete details.

During holidays, peak shopping periods, or periods of high order volume, production and delivery may occasionally take longer than usual.

Carrier networks may also experience delays due to increased shipping volume, weather conditions, or other circumstances outside our reasonable control.

We recommend placing time-sensitive orders as early as possible. Tracking information will be provided once your order has shipped.

Please note that estimated delivery times are not guaranteed arrival dates.

Tracking information may occasionally take time to update or may remain unchanged while a package is in transit.

If your tracking information has not updated for an extended period, or your package has not arrived within the expected delivery timeframe, please first review the latest tracking information provided by the carrier.

If you are still unable to locate your package, please contact us at [email protected] with your order number and tracking information. Our customer service team will review the shipment status and, when appropriate, assist with a carrier inquiry or claim.

A package will not automatically be considered lost solely because tracking information is temporarily delayed. Lost-package determinations may depend on the tracking history, carrier information, and circumstances of the shipment.

While we work to deliver orders within the estimated timeframe, occasional delays may occur due to severe weather, carrier disruptions, transportation issues, incorrect or incomplete shipping addresses, holidays, peak shopping seasons, or other circumstances outside our reasonable control.

Please note that our typical shipping transit time is 8–10 business days after the 7–9 business day production period.

If your tracking information has not updated for an extended period or your package has not arrived within the expected timeframe, please contact us at [email protected]. Our customer service team will review the shipment status and assist you as appropriate.

Please refer to the Size Chart provided on the relevant product page before placing your order.

Because sizing may vary by product style, we recommend checking the measurements carefully rather than relying only on your usual size.

If you need assistance selecting a size, please contact us at [email protected] or reach out to our customer service team through the online chat available on our website.