Return & Refund Policy

At Velorapot, we want you to be satisfied with your purchase. If you experience any issues with your order, please review our return and refund policy below.

Returns

We accept returns on eligible items within 30 days of delivery.

Before returning any item, you must contact our customer support team to receive return instructions. Returns sent without prior authorization may not be accepted.

To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase (order number) is required

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, damaged, or altered after delivery

  • Items returned without original packaging

  • Clearance or final sale items

If you are unsure whether your item qualifies for a return, please contact our support team before returning it.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Refunds are typically processed within 5–10 business days after inspection

Refund timing may vary depending on your payment provider.

Return Shipping Costs

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect

  • Original shipping fees are non-refundable

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

When contacting us, please provide:

  • Your order number

  • Clear photos showing the issue

Late or Missing Refunds

If you have not received your refund after approval:

  1. Please check with your payment provider or bank first

  2. If the issue persists, contact our customer support team for assistance

Contact Us

For return requests, refund questions, or any order-related concerns, please contact us through the Contact Us page or by email.
Our support team typically responds within 24–48 business hours.